Privacy policy

Looking after your data is a big deal and we are dedicated to protecting your details and respecting your privacy. The following policy (together with our terms and conditions) sets outs how we monitor and use your details. You can request to see what details we hold at any time by contacting info@kidsfilehaven.com

INFORMATION THAT WE COLLECT FROM YOU

We may collect the following information:

Information that you provide by filling in forms on our website www.kidsfilehaven.com.This includes personal details such as your name, email address, telephone number, shipping address(es), and billing address Your transactions Technical information such as your IP address, dates and times of login, location and browser usage Marketing preferences Correspondence which includes any communication to our customer service team

USE OF YOUR INFORMATION

We use information held about you in the following ways:

To complete and fulfill any transactions

To improve the use of our website 

For legitimate interests such as on-site personalization

To notify you of changes to our services

To provide you with information regarding promotions, products, and services via our selected third-party marketing providers if you have chosen to opt in to such services

We may share information with companies who help us to tailor your shopping experience. These may include social media platforms, marketing and advertising services, and loyalty schemes. We do not share your details with these organizations but we share your product viewing and purchase history to help us make better recommendations both on our website and on other marketing channels.

If at any point you wish to unsubscribe from our marketing communications, you can do so by clicking the unsubscribe link which is sent on every email/sms campaign, or by updating your preferences in your account.

We will only keep your data for as long as is necessary to operate our business.

DISCLOSURE OF YOUR INFORMATION

Our chosen third-party providers will only collect, use, and disclose the information provided to the extent necessary to allow them to perform the services they provide to us.

For example, we may share your data with our logistics partners, payment providers, e-commerce platforms, returns services, personalization partners, and courier companies.

We will NEVER give content for our third-party providers to use your information for their marketing purposes

WHAT ARE COOKIES?

Cookies are small files that are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent.

COOKIES

Our website uses cookies to capture data on your use of the website and to enable you to make purchases. We also use tracking code which enables marketing and advertising campaigns across the internet.

To make full use of the online shopping experience at kidsfilehaven.com on your computer, tablet, or mobile phone will need to accept cookies, as we can only provide you with certain personalized features of this website by using them.

Our cookies don’t store personal information such as your name, address, or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. If you’d prefer to restrict, block, or delete cookies from kidsfilehaven.com or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

SECURITY AND DATA RETENTION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.