Shipping policy

Thank you for visiting and shopping at kidsfilehaven.com. Below are the terms and conditions that constitute our Shipping Policy.

Processing time:

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping time:

This refers to the time it takes to ship items from our fulfillment center to the destination.

- Standard Delivery time: 7-15 working days

- Expedited Delivery time: 3-7 working days

Shipping rates & delivery estimates:

Australia, Canada, US (United States), Rest Of the World.

- Standard Delivery: (Condition - $0.00 to $49.99) (Cost - $10.00)

- Free Shipping Applies – (Condition - $50 and up payment)

- Expedited Delivery – (Condition - all orders) (Cost - $20.00)

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.

Damages:

kidsfilehaven is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.